Hotel Pest Complaints

When you manage a hotel, your livelihood depends on maintaining the grounds in a manner that your customers demand. That means keeping the grounds attractive, safe, and free of pests. Much of your business is built on your reputation, so when a customer makes a pest complaint, it is important to be sure it’s handled correctly. Below are some tips on how to make the best of this unfortunate situation.

Know What to Look For

The best thing you can do for pests in your hotel room is to do everything possible to catch them before your guests do. Anyone on your staff can keep an eye out for pests, from ants to bedbugs, if they know the signs to look out for. Teach your staff what signs to look for — rust-colored spots on the mattress, roach castings, rodent droppings — and make sure they know to report it when they see it.

Communicate

Once a customer makes a complaint about a pest, it is important to let them know that you are taking their concerns seriously. Assure them that the problem will be handled promptly, and offer to move them to another room if one is available. You might consider offering a discount or rebate of some kind if the customer seems particularly disturbed.

Employee Training

None of these worst-case-scenario plans will do any good if none of your staff know about them. Once you have a plan in place, you need to make sure your entire staff are trained in knowing how to respond. This includes training all current staff, then incorporating the process into your new-hire training procedures.

Call the Pros

Once you have reassured the customers that you’re going to take the problem seriously, follow through on that! While it may be tempting to try to take care of your hotel’s pest problem yourself, for such a large property it is important to call commercial pest control. A pest control professional can help you not only help you identify and get rid of any pests you might have, they can also help put a preventative plan in place so that you don’t have to deal with any more of these complaints in the future. Pest complaints, even if dealt with quickly, can cause harm to your reputation via word of mouth and online reviews, so prevention is your best friend when it comes to pest control in a hotel.

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